As Booking & Guest Services Manager you will join The Suffolk Cottage Collection at it's early stages and work closely with the founders in the day-to-day running of the business. You'll be responsible for guiding guests through the booking process and provide exceptional support before, during, and after their stay. As primary point of contact for guests, you'll manage all booking inquiries across multiple channels (phone, email, live chat) and endeavour to convert inquiries to bookings through building strong relationships and providing excellent customer service.
You will also work closely with property owners and liaise with housekeepers and maintenance contractors to resolve issues quickly, always looking for opportunities to improve the service.
The role will be fast-paced and will require a blend of customer service (with a sales focus) and meticulous administration skills.