Duty Manager

Icklingham, Suffolk, IP28

The employer

The Guinness Arms is a stunning 16th century coaching inn in the heart of the Suffolk village of Icklingham; the premises has a beautiful, large, landscaped garden that rolls down to the River Lark. The pub itself has a large conservatory style dining area, a smaller, more intimate dining area, two bars and eight bedrooms, located in the barns adjacent to the pub.

Part of the Elveden Estate, which also own and run the Elveden Inn, which consists of 22,500 acres that include farming, woods, conservation, game, a Courtyard with shops and a restaurant along with a number of properties.

All the produce is sourced from the estate farm and wild countryside wherever possible, then further afield to take advantage of the exceptional array of East Anglian producers that surround us.

The job

As Duty Manager you will support the GM in the day to day running of the pub by striving to achieve business goals and ensure that customers always receive an excellent service experience. You will deputise for the manager in their absence, and take on additional projects on an ad hoc basis.
Your role will include:
- Create and maintain a positive & nurturing environment for your teams to work in.
- Handling feedback, queries, and complaints from customers. Including managing conflict resolution.
- Acknowledge and welcome all guests with a smile and greeting, being a role model for the team
- Check guests in and out, ensuring all details and payments are processed, stored and completed correctly.
- Ensure the restaurant and all public areas are always clean and tidy.
- Turn tables around to maximise the number of covers – whilst managing expectations if the kitchen is busy. - Oversee and supervise FOH staff, inspiring, leading, and educating the team

What you'll need

Experienced Supervisor within the hospitality industry, preferably within a restaurant environment
Exceptional customer service skills
Competent using an EPOS system
A real team player and inspirational leader
Own transport due to rural location

Where you'll be based

The Guinness Arms is located in the village of Icklingham, in a rural location

What you'll receive

£28,000 - £30,000 per annum dependent on experience
Share of the tips equating to £200-£300 per month
Working five days from seven, between 40-45 hours per week
28 days annual leave

Find out more

To discuss this position in more detail, please send your CV to martin@martin-salter.com or call 07983 967143.

All communication will be treated in complete confidence.