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Guest Services Manager

Southwold, Suffolk

The company

A prominent 4-star hotel an 2AA rosette restaurant located in Southwold town centre within walking distance of the beach.


The job

As Guest Services Manager you will take responsibility for the front office and lounges, supervising and leading a team of Butlers and Receptionists to deliver an exemplary service to our guests. Whilst most reservations are handled by a central team your focus will be on the front of house operation.


What you'll need

Experience in a service-centred role, preferably in a hotel or similar setting

Understanding of exemplary levels of service

A commitment to creating an exemplary guest experience


Where you'll be based

The hotel is based in the centre of Southwold, within waking distance of the beach.


What you'll receive

- £30,000 per annum

- Permanent employment c.45 hours per week

- Working 5 days out of 7 on a rota, between 7am and 11pm

- 28 days per annum holiday entitlement

- Training and career progression opportunities are abundant

- Company pension and life assurance


Find out more

To discuss this position in more detail, please send your CV to or call 07983 967143.

All communication will be treated in complete confidence.

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